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Help Centre

How can we help you?

Support for customers and partners of Paybuzz Payments Private Limited — onboarding, APIs, transactions, BBPS bill payments, NSDL collections and your wallet. Every request gets a ticket, a timeline and a clear escalation path.

Email Support

The fastest way to reach our team for any account, API or transaction issue.

support@paybuzz.in
Write to us

Call or WhatsApp

Speak to our team for onboarding, sales or urgent account issues.

+91 92358 21440

Registered Office

Paybuzz Payments Private Limited
CIN: U66190KA2022PTC165574
Metro Complex, Shop No. 5-59/5, Mulur Gurupura, Mangaluru, Dakshina Kannada, Karnataka, India – 574145

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FAQ

Frequently asked questions

AccountHow do I sign up for Paybuzz?
Submit your business details through our application form. Our team reviews your application and gets in touch to complete onboarding and activate the services you need.
AccountI can't log in to my dashboard. What should I do?
Check that you're using the correct Organisation ID and login credentials. If you still can't get in, email support@paybuzz.in from your registered email address and we'll help you regain access. We will never ask for your password or OTP.
AccountCan I add my team members to the dashboard?
Yes. With Organisation Access you can add unlimited team members, assign roles (Admin, Developer or View-only), and track activity per member — all under one Organisation ID.
APIIs there a sandbox to test the APIs?
Yes. You get both sandbox and production API keys, so you can build and test your integration before going live.
APIDo you support webhooks? My callbacks aren't arriving.
Yes, webhook callbacks are supported. If callbacks aren't reaching you, check that your endpoint is publicly reachable over HTTPS and returns a 200 response. If the issue continues, write to us with your callback URL and a sample transaction ID.
APIWhere can I find the API documentation?
Email support@paybuzz.in with your Organisation ID and we'll point you to the documentation for the APIs enabled on your account.
TransactionsMy transaction failed but the amount was debited.
Please don't retry the same payment straight away. Email us with the transaction ID, date, amount and a screenshot if you have one — our team will check the status with the partner and update you. See our Cancellation & Refund Policy for details.
TransactionsMy transaction is showing as pending.
Some transactions take time to receive a final status from the biller or bank. Keep an eye on your transaction history or webhook callbacks. If it stays pending, write to us with the transaction ID and we'll follow up.
TransactionsHow do I see my transaction history?
Your dashboard shows full transaction history with filters, along with real-time reports on success rates and API activity.
WalletHow is my commission credited?
Commission on bill payments is credited directly to your Paybuzz wallet in real time. Distributors also earn extra commission on recharges made through their retailer IDs.
WalletHow do I add funds to my wallet?
Raise a fund request from your dashboard. You can track your wallet balance and transfers from the same control panel. For a fund request that hasn't reflected, email us with the reference details.
BBPSWhich bills can I pay through Paybuzz?
Electricity, water, gas, insurance, EMI, credit card, Fastag and mobile recharge — across 500+ active billers.
BBPSIs Paybuzz an authorised BBPS participant?
Yes. Paybuzz is a Bharat Connect (NPCI) listed Agent Institution and an authorised BBPS participant.
NSDLHow does NSDL collection onboarding work?
Paybuzz is an authorised Technology Service Provider (TSP) partner with NSDL. Apply on Paybuzz, our team configures your account on the NSDL collection network on your behalf, and your dashboard goes live with NSDL collections enabled.
NSDLDo I need to integrate with NSDL myself?
No. You onboard with Paybuzz and access the NSDL collection network through our unified dashboard — collections, tracking and settlement in one place.
SecuritySomeone called claiming to be from Paybuzz and asked for my OTP.
Do not share it. Paybuzz will never ask for your password, OTP, PIN or full card details by phone, SMS or email. Report the incident to support@paybuzz.in right away and change your password.
SecurityHow do I report suspicious activity on my account?
Email us immediately with "Suspicious Activity" in the subject, your Organisation ID and the transaction IDs involved. If you have team members on your account, review their access from the Organisation settings.
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Our commitment

Timelines, disputes & escalation

How Paybuzz Payments Private Limited handles every query and complaint — from first contact to final resolution.

Resolution timelines

Timelines run from the time we receive your complete request. "Working days" exclude Sundays and public holidays in Karnataka.

Request typeTimeline
Acknowledgement with ticket IDWithin 24 hours
General & account queriesWithin 2 working days
Technical / API issuesWithin 3 working days
Transaction disputes (failed, pending, wrong debit)Within 7 working days
Failed transactions — auto-reversalWithin the turnaround time set by RBI's circular of 20 Sept 2019 for the payment system used, and Bharat Connect (NPCI) rules for bill payments
Grievance Officer complaintsResolved within 15 days
Approved refundsCredited within 5–7 working days of approval

Dispute resolution mechanism

Every dispute follows the same documented process:

  1. Raise the disputeEmail support@paybuzz.in or use the form below with your transaction ID, date, amount and any evidence.
  2. AcknowledgementYou receive a ticket ID within 24 hours.
  3. InvestigationWe check the transaction with the bank, biller, NPCI / Bharat Connect or NSDL as applicable.
  4. ResolutionWe share the outcome in writing and process any reversal or refund due, within the timelines above.
  5. EscalationNot satisfied? Escalate through the matrix below. Unresolved disputes are subject to the laws of India and courts at Mangaluru.

Escalation matrix

If your issue isn't resolved within the stated timeline, or you are unhappy with the response, escalate to the next level and quote your ticket ID.

LevelContactReach outResponse within
Level 1Customer Support Desksupport@paybuzz.in
+91 92358 21440		2–7 working days (see timelines)

Refund policy at a glance

  • No refund on successful transactions, including payments made by mistake.
  • Failed transactions where money was debited are reversed automatically within the applicable RBI / NPCI timelines.
  • Payments to fraudulent merchants: report to us — amounts may be frozen and refunded after investigation.
  • Refunds go to the original payment source or your Paybuzz wallet.
Read full Refund Policy

Governing law & jurisdiction

Support, refunds and disputes are handled under, and governed by, the laws of India, including the Information Technology Act, 2000, the Payment and Settlement Systems Act, 2007, the Consumer Protection Act, 2019 and applicable RBI and NPCI directions.

Subject to the escalation process above, the courts at Mangaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of the services of Paybuzz Payments Private Limited.

Contact support

Still need help?

Tell us what's going on and include as much detail as you can — it helps us resolve things faster.

Send a message

Submitting opens your email app with everything filled in, addressed to support@paybuzz.in.

Your email app should now be open. Just hit send. If nothing opened, email us directly at support@paybuzz.in.
Never include passwords, OTPs, PINs or full card numbers in your message.

Before you write in

  • Use your registered email so we can verify your account
  • Include your Organisation ID
  • Add the transaction ID, date and amount for payment issues
  • Attach screenshots or API responses if you have them
Stay safe from fraud

Paybuzz will never ask for your password, OTP or PIN. Official support emails come only from @paybuzz.in.

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